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The report shows the payout percentages for all games at the casino and anyone can visit the eCogra website and check on these results. Only a safe and fair casino would open its doors to being scrutinized on social media.
Roxy Palace Casino has just about all you could hope from a casino in terms of bonuses and promotions. They offer a solid welcome bonus, regular bonuses and promotions including deposit bonuses, free spins and leaderboard competitions and even a loyalty scheme that earns you points the more you play at the casino.
All new players at Roxy Palace Casino have the option to take advantage of a welcome bonus. As you might expect, there are wagering requirements attached to both the bonus cash and any funds won from the free spins.
This is set at 50x which is fairly high compared to some other online casinos. Additionally, some games will contribute more than others towards those wagering requirements.
This is what each type of game will contribute to the wagering requirements for this welcome bonus:. Players can also look forward to a plethora of other bonuses and promotions at Roxy Palace Casino.
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There is more than enough variety at Roxy Palace Casino when it comes to the payment methods used to deposit and withdraw.
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Hans became very frustrated and this case remains open. Black points: 22 for this casino. The player's winnings were canceled. Player said that he had asked the live chat about the reason why only part of his withdrawal request was approved and the other part was pending.
He was told that his account needs to be verified further and they needed to call him too. The casino called him and asked him some questions for verifications, however, the player said he had failed to answer correctly one question and his account got blocked.
Then his pending withdrawal was canceled and his deposit was returned to him. The casino replied by saying that the player had breached the terms and conditions but he denied these accusations saying he won fairly and that the casino had been seeking for reasons why not to pay him his winnings.
No more reaction from the casino, no more update since then. Black points: 72 7 for this casino. The player's bonus funds were confiscated and his account was closed due to a failed document verification.
When he couldn't complete the withdrawal, he contacted a live chat representative and found out that the casino did some internal security checks and needed him to send identification documents for verification.
The player provided the documents to the casino, but they were denied due to his documents failed their verification process.
His bonus funds were confiscated and the account was closed as per their terms and conditions. This case remains opened. Black points: 51 5 for this casino.
The casino closed the player's account due to the terms and conditions being breached. After the casino's longtime player made his first deposit, he asked the casino to close all of his duplicate accounts and leave him with only one.
But when the player tried to log in, he wasn't able to do so. The casino informed him that the account was blocked due to fraudulent card activity that was reported to them by the player's bank.
This case remains open since the casino never provided the player with any relevant proof about broken terms and conditions rules.
Black points: 32 3 for this casino. The player's account was closed without any relevant reason given. Nikolay, a player of Bulgarian nationality, but a citizen of Holland, opened an account.
He was asked by the casino to send documents for verification which lead to his account closure. The player thought that they closed his account due to being a Bulgarian nationality, but the casino told him that was not the reason.
They told him that he knows exactly why they rejected him as a player. The player claimed that he had no clue why his documents were not accepted.
The Askgamblers representative asked the casino to provide a valid proof about the player breaking the terms and conditions.
They never responded. Black points: 31 3 for this casino. The player's account didn't pass the document verification on multiple tries.
Unfortunately, the casino repeatedly didn't accept those documents, even though some of them were posted as a legitimate proof at the casino's website.
There is no update on this case. The player didn't pass the document verification and his account was closed. The player registered at the casino and a few weeks later, he was asked by the casino to provide documents for verification.
He sent those documents and they were successfully verified, but his account was blocked later on anyways. The casino claimed that the documents sent for verification did not pass their verification.
The player was ready to provide the documents for verification again, but the casino never responded to the request. Show 6 similiar complaints with black points in total 41 for this casino.
No reaction policy, good regulator. Player's account was closed, their winnings were confiscated, and the deposit was returned to them due to the casino's decision.
After the player requested a withdrawal, the casino asked them to provide different documents for verification, which they did.
Later on, their account was closed, their winnings were confiscated and their deposit was returned to them. The casino claimed that according to their terms and conditions, they were allowed to do so any time they decided to.
The complaint was left without any response from the casino and it remains unsolved. Delayed payment, status unknown. Black points: 39 3 for this casino.
Extremely long payment and verification process without a resolution. The player complained that the processing of his withdrawal request was taking way too long.
ThePogg representative tried to help him and received an information from the casino that the ID that was submitted for verification wasn't genuine to them.
On the other hand, the casino failed to provide any details regarding the specific issues with the ID. The complaint remains unresolved. Black points: 19 1 for this casino.
Over extremely long withdrawal process of such small amounts. He tried to withdraw some of his winnings but first, he needed to send some documents for verification.
He sent those requested documents to the casino, but they wouldn't accept them. The casino was supposed to contact the player about an update via email and they did, one year later!!!
They asked him to provide the same documents for verification again. During that year, the player closed his Entropay account and lost any hope to ever receive his winnings that he won so fairly.
In the complaint, he also mentioned that he would like the casino to refund him on at least one of his deposits through a Neteller account.
There is no update on this complaint. Show 1 similiar complaints with 19 black points in total 1 for this casino.
Black points: 5 1 for this casino. Very long technical issue investigation. After playing on Live casino, the player wasn't accredited of his winnings.
There was a warning pop out message telling him to contact the customer service, which he did right away. They told him that the technical department would investigate what had happened but after sending the casino 4 emails asking for an update, they stopped responding to him.
They also never replied to the complaint and it remained unsolved. Complaints on related iGame Casino Same owner. Regulator: Player was right.
Black points: 72 for this casino. The player was unable to retrieve his money via debit MasterCard payment method. After that, he suggested the casino to send the payment to him via his Neteller account or wire transfer.
The casino was unable to track the payment and also stopped responding to Martin's emails. Martin contacted the MGA for help but there is no update available ever since then and the case remained unresolved.
Delayed payment, likely paid. Do not think of it as a ploy of preventing players from withdrawing their winnings. It is consistent with all other online casinos in the world.
The casino operator has established its brand name as a credible casino offering responsive and quality customer support.
They are known to resolving issues of players quickly and efficiently. Furthermore, there is a dedicated team of friendly and patient support staff who will answer any queries through email, phone, or live chats, and they are available 24 hours a day, 7 days a week!
The casino constantly seeks to outdo itself through the releasing of newer and more exciting games.
The casino also seeks to tap onto the latest technology trends to bring about the best gaming experience for its players and to cater to the needs of various players.
What I like the most about the casino is how the games work seamlessly on both desktop and mobile versions. For someone like me who is so reliant on my mobile phone, Roxy is definitely my number one choice for online games.
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